FAQ-Frequently Asked Questions

New York Produce Show & Conference

 

Exhibitor Booth Personnel GuidanceHow to Communicate with Show Attendees | Exhibitors Three Ways To Succeed At The Virtual New York Produce Show

NYPS-20: Attendees > Day # 2 (12/10) Event Brief | NYPS-20: Exhibitors > Day # 2 (12/10) Event Brief

 

  1. How do I register for the virtual New York Produce Show and Conference?
  2. How much does it cost to participate in the New York Produce Show and Conference as an attendee?
  3. What is the duration of the New York Produce Show and Conference?
  4. How do I log into and out of the virtual New York Produce Show and Conference?
  5. How do I reset my password?
  6. I was registered as a member of a group and my group administrator didn’t provide me with a password?
  7. How do I attend/view a virtual session?
  8. Are the sessions recorded?
  9. Will the sessions be available for on-demand viewing?
  10. How do I access the on-demand sessions?
  11. How can I access the virtual exposition/tradeshow floor?
  12. How can I view an exhibitor’s virtual booth?
  13. What will I see in an exhibitor’s booth?
  14. How do I communicate with people using the platform?
  15. How do I communicate with people using the “chat” utilities?
  16. How do I communicate with people using the video-conferencing utilities?
  17. I can see; but, I can’t hear anything.
  18. Do I have to have my camera on to Network?
  19. My company doesn’t use Zoom, Microsoft Teams, or Google Meetings. How can I view the sessions and participate in the expo?

Exhibitor Specific FAQ’s

  1. I am an exhibitor administrator.  To participate in NYPS-’20, do I log-in using the credentials provided to configure/set-up our booth or, alternatively, the log-in credentials I used to register my booth personnel who will be staffing the event?
  2. While my virtual booth page limits me to displaying only eight staff persons, is it possible for my company to register additional booth personnel so that they too can use the platform to chat, meet, and participate in the event?
  3. Do my booth personnel need to remain in our virtual booth during the “Power Hours” to “work” the booth?
  4. If a booth staff person is on “stand-by,” will she/he receive an alert if an attendee would like to “Chat” or “Meet Later?”
  5. Is there a limit to the number of participants that we can have in a real-time “1:1 Video Meet” session?
  6. Is there a limit to the number of participants that we can have in a “Meet Later” video session?
  7. Will we see who is visiting our booth or only if they chat with us?
  8. Can an attendee chat with our entire booth or only specific individuals?
  9. When using the “Meet Later” and “Request Meeting” utilities, do those meetings take place on the platform or do exhibitors need to provide a separate platform for the meetings to take place?
  10. When using the “Meet Later” and “Request Meeting” utilities, do invitees have the ability to “Decline” the meeting?

 

 

 

 

1. How do I register for the virtual New York Produce Show and Conference?

Click on the “Register Now” button in the upper right-hand corner of the menu bar and follow the prompts through the quick 4-step process.

 

2. How much does it cost to participate in the New York Produce Show and Conference as an attendee?

Registration is FREE. Attendees are eligible to view all sessions (real-time/on-demand), attend the expo during the “Power Hours” or off-hours, and use the full array of communication and meet tools.

 

3. What is the duration of the New York Produce Show and Conference?

The New York Produce Show and Conference takes place beginning on Wednesday (12/09/20) thru Friday (12/11/20). Click here to view the event schedule.

However, the event platform will continue to be accessible 24/7/365. After the show and throughout 2021, the platform will be the gathering place for seasonal merchandising events, exclusive buyer previews, workshops, seminars, and more. Additional details forthcoming in 2021.

 

4. How do I log into and out of the virtual New York Produce Show and Conference?

When a registrant—either an attendee or an exhibitor booth staff person—selects a page that is password protected, a pop-up will display asking for log-in credentials.  Examples of password protected pages include:  General Sessions, Expo Floor, Exhibitor booths, Networking/Communication tools.

 To log out, registrants need only close all browser tabs opened to the virtual New York Produce Show.

 

5. How do I reset my password?

To reset your password, click on: “Don’t know your password? Click here to reset it.” Then, follow the prompts.

 

 

6.  I was registered as a member of a group and my group administrator didn’t provide me with a password?

Simply reset your password by clicking on: “Don’t know your password? Click here to reset it.” Then, follow the prompts.

 

 

7. How do I attend/view a virtual session?

To attend the sessions, click on Sessions in the menu bar, find the session you want to attend and click on it.

 

8.  Are the sessions recorded?

Yes, all sessions have been recorded and will be posted for on-demand viewing within hours of their initial broadcast.

 

9. Will the sessions be available for on-demand viewing?

Yes, all sessions have been recorded and will be posted for on-demand viewing within hours of their initial broadcast.

 

10. How do I access the on-demand sessions?

To view an on-demand session, click on 'Recorded Sessions' in the menu bar where the sessions available for on-demand viewing will be displayed. 

 

11. How can I access the virtual exposition/tradeshow floor?

In the menu bar, click on 'Exhibitors' and you will be brought to the exposition. The exhibitors are arranged in alphabetical order, by company name. The display is a tiled format. Use the vertical scroll bar up and down to view all of the exhibitors.

To locate an exhibitor by “classification,” click on the “Select a Category” button and multi-select the classifications you want to view. The search results auto-populate according to your filtering selections.

 

 

You can further refine your exhibitor search by subcategory.

 

 

 

 

12. How can I view an exhibitor’s virtual booth?

Simply click on the exhibitor’s logo/company name in the tiled display and you’ll then access and view their virtual booth.

 

 

13. What will I see in an exhibitor’s booth?

Each exhibitor has customized their virtual booth with: a company description, list of commodities handled, promotional/educational videos, digital marketing literature, product/packaging images, and a roster of team members staffing their booth.

 

 

14.  How do I communicate with people using the platform?

There are several ways to connect and communicate with people using the platform.

Here is a quick summary (w/ other FAQ’s providing additional detail):

  • Chat
    • Live Chat (Public)
    • Direct Chat (1:1 Private)
    • See also a separate, more detailed FAQ about “Chat”
  • Video
    • Video conferencing via the platform’s video tool (no outside video conferencing utility needed)
    • See also a separate, more detailed FAQ about “video conferencing”
  • Email
    • Click the “contact” button within an exhibitor’s booth and your default email will open-up a message with the exhibitor’s primary contact name already pre-populated.

 

15.  How do I communicate with people using the “chat” utilities?

First, you can chat with other registrants who are logged into the platform.

  • Exhibitor <--> Attendee
  • Attendee <--> Exhibitor
  • Attendee <--> Attendee
  • Exhibitor <--> Exhibitor

Two chat modes are available.

The “Live Chat” option is public, open to and immediately viewable by ALL attendees and exhibitors. 

The “Direct Chat” option is private, a 1-1 conversation with a specific individual. The Direct Chat string is only viewable by the two participants in the exchange.

One way to activate the chat utility is to visit the “Registrant Directory” option in the menu bar. The chat utility will activate and be found in the lower right-hand corner of the page.

 

 

16.  How do I communicate with people using the video-conferencing utilities?

There are several ways to arrange for and participate in a video conference.

First, an attendee can visit an exhibitor’s booth and then select the “1:1 Video Meet” button. The platform’s native video utility will promptly launch in a separate browser tab.

The attendee should then be welcomed by the exhibitor’s booth personnel staffing the booth.

The attendee and exhibitor’s booth personnel can conduct a typical video conversation just as they would via Zoom, Microsoft Teams, etc.

To exit, the attendee simply needs to close the browser tab with the video conference or, alternatively, hit your back button.

 

 

 

Second, the attendee can visit an exhibitor’s booth—during show hours or after hours—and select the “Meet Later” option. 

Upon selection, you are brought to a directory of the exhibitor’s entire booth team. Simply select the contact person(s) with whom you’d like to meet, follow the prompts with regard to meeting date/time, and click “Submit.” The requested meeting participants must then accept and that will auto-issue an email meeting confirmation.

 

At the appointed date/time of the meeting start, the participants can either click on the meeting link within the confirmation OR access the meeting via your own schedule, found in the “Registrant Directory” (“My Schedule” button).

 

Of course, exhibitors/booth personnel can also use the same utility in reverse, inviting an attendee or multiple attendees by using the “Add Participants” option within the meeting invite.

Private meeting rooms arranged through the “Meet Later” option can accommodate up to twenty (20) participants.

 

17.  I can see; but, I can’t hear anything.

Please be sure that you have your device’s sound settings activated and the volume turned up. You can trouble-shoot using your device’s sound settings.

 

18.  Do I have to have my camera on to Network?

All networking is based on the platform’s native video platform so it is advisable that you have your camera on.

 

19. My company doesn’t use Zoom, Microsoft Teams, or Google Meetings. How can I view the sessions and participate in the expo?

Presuming you have a computer/device with a camera, external speakers or headset, and internet access, you can participate in the virtual New York Produce Show. The sessions and the expo meeting/communicating utilities are all powered by the NYPS’ platform.

 

 

Exhibitor Specific FAQ’s

 

1. I am an exhibitor administrator. To participate in NYPS-’20, do I log-in using the credentials provided to configure/set-up our booth or, alternatively, the log-in credentials I used to register my booth personnel who will be staffing the event?

You should use the log-in credentials used to register yourself and your booth personnel who will be staffing the event.

 

2. While my virtual booth page limits me to displaying only eight staff persons, is it possible for my company to register additional booth personnel so that they too can use the platform to chat, meet, and participate in the event?

Yes, you may register for free a virtually unlimited number of booth personnel for NYPS-’20. Be sure to register the additional booth personnel as “EXHIBITORS.” You may register them using the personalized registration link emailed to you in advance of the event. Or, you can click this generic link. If you require help, email: registration@nyproduceshow.com 

 

3. Do my booth personnel need to remain in our virtual booth during the “Power Hours” to “work” the booth?

All booth personnel are required to be logged in to be able to participate in the event and utilize the platform’s features.

During the event’s “Power Hours,” it is strongly recommended that at least one (1) of your booth personnel be active in the “1:1 Video Meet.” In so doing, your booth staff person will be able to immediately welcome any show attendee who visits your booth and selects the “1:1 Video Meet” option.

Other booth staff members can visit the rest of the expo, view recorded sessions on-demand, or perform work at their desk while remaining on “stand-by.”

 

4. If a booth staff person is on “stand-by,” will she/he receive an alert if an attendee would like to “Chat” or “Meet Later?”

While booth staff members are logged-in, they will receive real-time alerts that somebody— a colleague, an attendee, or another exhibitor—would like to connect via “Chat” or “Meet Later.” 

During off-hours or when booth staff members are not logged-in, they will receive email notifications that somebody would like to connect with them.

 

5. Is there a limit to the number of participants that we can have in a real-time “1:1 Video Meet” session?

A total of twenty (20) registrants can participate in a real-time “1:1 Video Chat.” The maximum of registrants could be any combination of four booth personnel and attendees (ie. 18 attendees + 2 booth personnel or 19 attendees + 1 booth personnel).

 

6. Is there a limit to the number of participants that we can have in a “Meet Later” video session?

A total of twenty (20) registrants can participate in a scheduled “Meet Later” video session. The maximum of registrants could be any combination of twenty booth personnel and attendees (ie. ten attendees + ten booth personnel or nineteen attendees + one booth personnel). 

To invite other registered NYPS-20 participants, simply click “Add Participant” and search for them by the individual’s name, company name, or job title. 

 

7. Will we see who is visiting our booth or only if they chat with us?

Exhibitors will not see if an attendee is viewing or “visiting” your booth. However, you will be alerted of their interest via a “Chat” invitation, their initiating a “1:1 Video Meet,” or their requesting a “Meet Later.”

 

8. Can an attendee chat with our entire booth or only specific individuals?

Two text chat modes are available.

The “Live Chat” option is public, open to and immediately viewable by ALL attendees and exhibitors. 

The “Direct Chat” option is private, a 1-1 conversation with a specific individual. The Direct Chat string is only viewable by the two participants in the exchange.

One way to activate the chat utility is to visit the “Registrant Directory” option in the menu bar. The chat utility will activate and be found in the lower right-hand corner of the page.

So, it is NOT possible for an attendee to simultaneously text chat with ALL of your booth personnel.

However, it IS possible for you to arrange a near real-time “Meet Later” where you can invite virtually your entire team into a video conversation with the attendee(s) visiting your booth.

It is recommended, however, that you continue to staff at least one person in the “1:1 Video Meet” utility to welcome and greet attendees who engage that communication mode.

 

9. When using the “Meet Later” and “Request Meeting” utilities, do those meetings take place on the platform or do exhibitors need to provide a separate platform for the meetings to take place?

The NYPS-’20 platform will host and provide the video meeting capability for the “Meet Later” and “Request Meeting” utilities. It is NOT required for exhibitors to separately arrange for ZOOM or MS Teams to host those meetings.

 

10. When using the “Meet Later” and “Request Meeting” utilities, do invitees have the ability to “Decline” the meeting?

Yes, invitees can decline the meeting.